Need support for Sidekick? Please email our support team at email@example.com.
Video Jack Frequently Asked Questions (FAQs):
"Video Jack" is two bad puns ("plug in the video jack" and "jack of all trades") and a nice, short, memorable name. The character is just a mascot our graphics designer drew.
All of them! Well, almost all of them. We test all common encodings and containers to offer maximum compatibilty.
Sorry! We know (well, we've been told). We're trying to improve them. Please contact us if you spot a typo.
You may have found a bug! Please contact us with more details so we can fix it. We'll need a copy of the file you were trying to play.
Sorry, there isn't right now. We're working on it though... stay tuned.
Uninstalling is easy - just righ-click on the Video Jack icon and then go "Uninstall".
We get paid for showing ads in the player next to the playback controls. Our ads are mostly managed by ad network partners. You should contact our tech support if one of the ads you see rubs you the wrong way and we'll try to stop it from appearing again.
Not yet - sorry! If enough people ask, we'll add a small in-app purchase to make the ads go away. We know ads are annoying but we thought making everyone pay for an app was even more annoying.